Our terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE, AS THEY WILL APPLY TO YOU IF YOU CONTINUE TO USE THE SITE.
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Loqbox
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IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THIS SITE.
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These terms tell you the rules for using our website www.loqbox.com/en-gb(our site)

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Using our site

If you purchase goods or services from our site, our Member’s Agreement and Additional Terms for products and services will apply to the sales.


We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.


We may update and change our site from time to time to reflect changes to our products and services, our users’ needs and our business priorities.


Our site is made available free of charge, save where you have purchased our products or services and are permitted access to a unique area, when our fee for that access will be included in the price that you pay for our product.


We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for any reason whatsoever.

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You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

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We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

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If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via https://support-en-gb.loqbox.com/.


How you may use material on our site

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We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

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You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content of our site, in whole or in part, except as is expressly permitted in these terms of use.

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You may print off one copy, and may download extracts, of any page(s) from our site for your personal use only provided that you maintain all copyright and other notices contained in such content. You may not store electronically any significant portion of any content of our site.


Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
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You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
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If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
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The content on our site
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‍The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. If you have purchased our products then the terms applicable to our products and the information relevant to our products will be subject to the terms relating to that product and will apply to the supply of the product and that information.
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Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.


Content on our site
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‍Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We are not responsible or liable for any content contained on any third-party site.


This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

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If you wish to complain about information and materials uploaded by other users please contact us via https://support-en-gb.loqbox.com/.

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Our liability
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Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Member’s Agreement and additional terms relating to products or services.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Acceptable Use Standards


Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in these Acceptable Use Standards.


You must not use our site:

• In any way that breaches any applicable local, national or international law or regulation or which fails to comply with accepted Internet protocol.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out below.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of use
• Not to access without authority, interfere with, damage or disrupt:
• • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.
• You agree not to transfer your right to access our site to any other person.

You will immediately notify us, of any security breach or unauthorised use of your account with our site. You will not interfere in any way with another user(s) use of our site. You will not resell, rent, lease, grant a security interest in, or make commercial use of the content of our site without our express written consent. We may from time to time provide interactive services on our site, including, without limitation:

• Chat rooms;
• Bulletin boards; and
• Provision for the uploading of your personal information and credit reports

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).


We will do our best to assess any possible risks for users (and in particular, for minors) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.


The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit a minor to use an interactive service that it is important that they communicate with that minor about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.


Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


Notwithstanding the above, please note that use of our website is intended to be for those over the age of 18 only.

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Content standards

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These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.


You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.


Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Provision for the uploading of your personal information and credit reports

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trademark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

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Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload (see below).

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We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

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We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Standards.

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You are solely responsible for securing and backing up your content.


When you upload or post content to our site, you grant us the following rights to use that content:

• to supply our product to you;
• to process your payment for our product;
• if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us; and
• any changes in your credit score for our marketing purposes provided that we do so in a way that does not disclose your identity.

We are not responsible for viruses and you must not introduce them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
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You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
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Rules about linking to our site
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You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
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You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
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We reserve the right to withdraw linking permission without notice.
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The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Standards.
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If you wish to link to or make any use of content on our site other than that set out above, please contact via https://support-en-gb.loqbox.com/.
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Which country’s laws apply to any disputes?
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If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.